Refund Policy

General terms

1. Payment Security

 

1.1 Available Payment Methods
Visa, MasterCard, Maestro, Mir, Cryptocurrency

All payments are processed through secure payment systems adhering to the highest security standards.

 

1.2 Security Guarantees
Bank card payments are processed via certified payment systems compliant with the international PCI DSS standard.
We do not store or receive your card details — all information is entered directly on the secure pages of payment systems.
3D-Secure technology is used for additional card payment protection.

 

1.3 Payment Process

• After selecting a payment method, you will be redirected to a secure payment system page.

• Payment data is entered exclusively on our payment partners’ pages.

• Balance top-up occurs automatically within seconds after a successful payment.

 

2. Refund Terms

 

2.1 General Provisions

• Balance top-up is voluntary and generally non-refundable.

• Refunds are possible only in exceptional cases at the administration’s discretion.

• Funds are refunded only to the payment details used for the original transaction.

 

2.2 When a Refund Is Possible

• Technical errors (e.g., double charges).

• Failure to provide the service due to system fault.

• Other exceptional cases agreed upon with the administration.

 

2.3 When a Refund Is Not Possible

• If funds have already been used from the balance.

• Change of the user’s decision after payment.

• After 5 days from the payment date.

 

2.4 Refund Procedure
To request a refund:

1. Contact support within 5 days of payment.

2. Provide payment details (date, amount, payment method).

3. Specify the reason for the refund request.
   Application review takes up to 10 business days.

 

3. Rules for Using Paid Services

3.1 General Terms

• 1 unit of game balance equals 1 Russian ruble.

• Balance top-up is available only to authorized users via their personal account.

• The system automatically credits funds immediately after payment confirmation.

 

3.2 Features of Different Payment Methods

 

Bank Cards:

• Select the payment region (RU, UA, or International).

• Enter card details on the secure payment system page.

• 3D-Secure authentication is required for eligible cards.

 

Cryptocurrency:

• Available via partner payment systems.

• Manual payment mode is supported.

• Conversion rate is fixed at the time of payment.

 

3.3 Important Information

• By making a payment, you confirm acceptance of this policy.

• Keep payment confirmations until funds are fully used.

• If funds are not credited, first check the payment history in your personal account.

• Refunds are possible when a substandard service is provided

Contact Information

If you have any questions about this privacy policy, you can contact us via: